A frequently overlooked aspect of hotel accommodations is the reception desk. The desk staff at Hotel Hidalgo is staffed with two competent young men....Hugo and Arther. They never fail to provide needed information, directions and suggestion. In a brief time period one evening...they provided directions to a local shop, opened water bottles and provided extra blankets. All of this was done in English. I have been on 11 teams and so I know the importance of helpful staff members...and these young men are exceptional.
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